Return Policy

Returns & Exchanges

We want you to love everything you order from us! If something isn’t right, we’re here to help.

Return Policy

We offer a 30‑day return window from the date your order is delivered. To be eligible for a return:

• Items must be unused, in original packaging, with tags intact
• You’ll need your receipt or proof of purchase

To start a return, email us at goathillmarketplacebuyer@gmail.com.

Please send all approved returns to:

If your return is approved, we’ll send you a prepaid return shipping label and instructions. A $9.00 flat‑rate return shipping fee will be deducted from your refund.

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us right away if something is damaged, defective, or incorrect. We’ll make it right as quickly as possible.

Non‑Returnable Items

We’re unable to accept returns on:

• Perishable goods (including food)
• Personal care items (like soaps)
• Gift cards
• Final sale or clearance items

If you’re unsure whether your item qualifies, feel free to reach out!

Exchanges

The fastest way to get the item you want is to place a new order and then return the original item for refund.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at goathillmarketplacebuyer@gmail.com.